Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTTSL005 Mapping and Delivery Guide
Sell tourism products and services
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SITTTSL005 - Sell tourism products and services |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.The product can include any international or domestic product sold by any tourism, travel, hospitality, or event organisation. The organisation could be a principal (the supplier) or an agent selling products on behalf of the principal. The sale may be made for a single product or multiple products making up a complete package or itinerary.This unit applies to frontline sales or operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, restaurant managers, banquet coordinators or managers, resort activities coordinators, tour desk officers, reservations sales agents, and owner-operators of tourism organisations.The sale of travel and tourism products is subject to specific regulations under several federal and state or territory pieces of legislation:Personnel selling travel insurance to a client must meet the requirements of the Financial Services Reform Act (2001)Inbound tour operators (ITOs), irrespective of their location, selling tours that operate within Queensland are subject to the Queensland Tourism Services Act (2003). They must register with the Queensland Office of Fair Trading. This law also applies to tour guides residing anywhere in Australia when working in Queensland and selling local products. ITO personnel and guides do not need to meet any training or certification requirements. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a business operation or activity that sells tourism, travel, hospitality or events products. This can be: an industry workplace a simulated industry environment set up for the purposes of assessment. Assessment must ensure access to: computers and information systems currently used by the tourism, travel, hospitality and event industries to store product-related information internet printer storage for computer data telephone specific computerised systems and software programs currently used by tourism, travel, hospitality and events industry operators to: administer travel documents control product inventory control the reservations function for the supply of product facilitate airfare calculations prepare quotations process reservations process event registrations store industry-related and product information computerised reservations systems (CRS) currently used in the tourism industry to administer booking and operational functions, book supplier services and maintain accounting records customers with whom the individual can interact; these can be: customers in an industry workplace who are assisted by the individual during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Tourism Sales and Operations |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify customer product needs. |
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Element: Suggest products that meet customer needs. |
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Element: Provide specific product information and advice. |
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Element: Sell the product. |
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Element: Follow up sales opportunities. |
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